Refund policy

Digital books

Books are delivered instantly as a download, so they can't be returned in the usual sense. If something has gone wrong, we'd still rather fix it than leave you out of pocket.

When we refund

• The file is faulty, corrupted, or won't open.
• You were charged more than once for the same book.
• You bought the wrong title and haven't downloaded it yet.
• The download link never arrived and we couldn't get one to you.

Requests within 14 days of purchase are honoured in these cases. Beyond that, get in touch anyway — we read every message.

When we usually can't

We generally can't refund a book that has already been downloaded and simply wasn't to your taste, since the content can't be returned. If a download failed part-way, that's a technical problem — contact us and we'll reissue your link.

How to request one

Email kevin@howtoprincipal.com with the email address you used at checkout and, if you have it, your order reference. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank.

Refunded purchases have their download links revoked.